Privacy Policy

Last updated: September 24, 2026

Fenlumo operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit fenlumo.com, place an order, create an account, or contact us.

Information We Collect

We may collect contact details, billing and delivery details, order and payment information, account information, customer service communications, device information, IP address, browser information, and information about how you use our website. Payment details are processed by our payment providers and are not stored directly by Fenlumo.

How We Use Information

We use personal information to process payments and orders, arrange delivery, provide customer support, prevent fraud, maintain accounts, improve our store, comply with legal obligations, and send marketing communications where you have chosen to receive them.

How We Share Information

We may share information with Shopify, payment processors, delivery and fulfillment partners, technology providers, customer support providers, analytics providers, and other service providers that help us operate the store. We may also disclose information when required by law or in connection with a business transaction.

Shopify

Our store is hosted by Shopify. Shopify processes information to provide and improve its services. For more information, visit Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers.

Cookies and Advertising

We use cookies and similar technologies to operate the website, remember preferences, measure performance, and support marketing. Where required, you can manage your choices through the cookie banner or the data sharing opt-out page available on our website.

International Transfers

Your information may be processed in countries outside the country where you live. Where required, appropriate safeguards are used for international transfers.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, object to or restrict certain processing, withdraw consent, or opt out of certain advertising uses. We may need to verify your identity before completing a request.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, and dispute-resolution requirements. We use reasonable safeguards, but no method of transmission or storage is completely secure.

Children

Our services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.

Changes to This Policy

We may update this policy to reflect changes to our practices, technology, or legal obligations. The revised version will be posted on this page with an updated date.

Contact

For privacy questions or requests, please contact Fenlumo through the Contact Us page on this website.