Refund policy

Refund Policy

Last updated: September 23, 2026

At Fenlumo, we want you to feel confident about your purchase. Please review this policy before placing an order.

Order Cancellations

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact us through our Contact page as soon as possible. We can only consider cancellation requests before an order has entered processing. Once an order has been processed or shipped, it cannot be cancelled.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us through our Contact page within 7 days of delivery. Include your order number and clear photos or videos of the item and its packaging. Do not dispose of the item or packaging until we have reviewed your request. After review, we may offer an appropriate resolution, such as a replacement, partial refund, or refund where applicable.

Change-of-Mind Returns

Unless required by applicable law, Fenlumo does not accept returns or refunds for change of mind after an order has shipped. This includes ordering by mistake, selecting the wrong color, disliking the product, or refusing delivery when the item supplied is correct, undamaged, and consistent with its description.

Approved Returns and International Return Shipping

If we approve a return, the item must be unused, in its original condition, and returned with its original packaging where applicable. Do not send an item back without written approval and return instructions from us. Unless the return is required because of our confirmed error or applicable law, the customer is responsible for return shipping, customs charges, duties, taxes, and other return costs. We recommend using a tracked service because the customer remains responsible for the parcel until it reaches the approved return address.

Refund Processing

Approved refunds are issued to the original payment method after the returned item has been received and inspected, or after another resolution has been agreed in writing. Original shipping charges, return shipping costs, duties, and taxes are non-refundable unless required because of our confirmed error or applicable law. Processing times vary by payment provider.

Statutory Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

Contact

For return or refund questions, please use the Contact page on our website.