Shipping policy
Shipping Policy
Last updated: September 23, 2026
Thank you for shopping with Fenlumo. This policy explains how orders are processed and delivered.
Shipping Charges
Standard shipping is $9.99 USD. Orders with a merchandise subtotal of $69 USD or more qualify for free standard shipping. Optional services, tips, taxes, duties, and other fees do not count toward the $69 free-shipping threshold.
Order Processing
Orders are normally prepared within 1–2 business days after payment is confirmed. Orders are not processed on weekends or public holidays. Processing may take longer during high-demand periods or promotional events.
Estimated Delivery
Estimated delivery is approximately 12–15 days after dispatch. Holiday periods are not included and may extend delivery time. Delivery estimates are not guaranteed. Customs clearance, carrier delays, weather, remote-area delivery, and other events outside our control may affect arrival dates.
Fulfillment and Tracking
Orders may be fulfilled by an overseas warehouse, supplier, or fulfillment partner. When tracking is available, it will be sent using the contact information provided at checkout. Tracking may take several business days to update after a parcel is accepted by the carrier.
Shipping Address
Please check your address carefully before ordering. Customers are responsible for providing a complete and deliverable address. Fenlumo is not responsible for delays, losses, or reshipment costs caused by an incorrect, incomplete, or undeliverable address. Contact us through our Contact page as soon as possible if you notice an error. Address changes cannot be guaranteed after processing begins.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. These charges are the customer's responsibility unless checkout expressly states otherwise.
Lost, Damaged, or Delayed Shipments
If an order is damaged, appears lost, or has not arrived after a reasonable period beyond the estimate, contact us through our Contact page with your order number and supporting details. We will investigate with the relevant fulfillment or delivery partner and work toward an appropriate resolution where applicable.
Contact
For shipping questions, please use the Contact page on our website.